The days of having a physical phone on your desk are far from over. In fact, most organizations use an analog system with an incorporated IP-base for efficiency and cost-effectiveness. PBX systems offer many benefits, including higher call quality and a crucial safety-net during emergencies or internet down-time.
But PBX alone will not substantiate the needs of your modern workforce. Having an integrated communications network that includes analog and internet-based technologies is crucial for inter-office workflow. Remember, it's not about replacement, it's about supplementation.
At Lua's headquarters in NYC, we follow a similar structure. For conference calls with organizations that do not incorporate online-PSTN calling, we use an IP-based PBX phone line. For all other communication, we use Lua.
An enterprise communication solution like Lua offers your employees with a host of supplemental benefits that can be summed up in just three--but crucial--elements:
PBX-alone is not mobile-friendly. That's why offices use Lua to connect their off-and-on-site staff during events and conferences as added support during remote work. Lua is a mobile-first messaging platform, which means it offers a host of features geared toward secure, enterprise communication on phones, tablets, desktops and wearable tech on any network--including both your company's as well as your employee's cell phone provider.
For you to message or call your employees from your mobile device, Lua provides you with an Admin Console, which houses everyone's mobile information within a singular portal, accessible only to organization-deemed admins. This feature allows your company to manage your entire network, update phone numbers and email address, as well manage access to mobile and desktop messaging features through identity management.
2. Mass Communication
PBX systems are great for quality during large conference calls with external clients. But when you need to communicate on an organization-wide scale, these landlines are limited in capabilities. During real-time team problem-solving, or just off-hand idea generation, an organization needs a fast, reliable and secure messaging and calling platform accessible from anywhere at any time.
PBX systems aren't great for real-time communication. Being put on hold, receiving voicemail, and the occasional dropped call are some of the limitations. But having Lua's Admin Console means your employees can communicate through one-touch calling and access a more in-depth People Directory, encouraging the faster-paced workflow modern employees need.
3. Great Service under Limited Connectivity
Even during internet down-time, Lua connects your organization. Since most PBX systems, like our offices, are IP-based, they are no stranger to the occasional mishap in connectivity. Fortunately, Lua works even when offline, which means you and your employees have access to previous conversations, attached files, message search results and saved content mid-conversation.
PBX systems are an important component of business communication culture, even in today's mobile-centric mindset. So much so, that implementing an integrated, easily adoptable and multi-device-compatible platform like Lua could mean the difference between having an inefficient or productive workflow within your organization.