The healthcare industry demands fast and efficient communication, but regulations such as HIPAA (Health Insurance Portability and Accountability Act) require healthcare providers to be extra diligent about how they communicate. While texting and group messaging via consumer applications such as WhatsApp or GroupMe are increasingly common forms of communication, they are not secure enough to transmit protected health information (PHI).
HIPAA compliance isn’t just important for maintaining patient trust; a violation of HIPAA regulations leads to hefty fines with first time offenses costing $50,000 and repeat offense fines rising into the millions! However, even with such strong deterrents 29% of doctors have admitted to texting PHI anyways because doing so is their quickest and most efficient option . Lua helps healthcare providers improve their communication within their regulatory bounds by offering HIPAA compliant messaging.
Physicians and nurses can now harness the power of texting while remaining confident that patient PHI is secured. Whether on their phones or on the web, Lua lets healthcare providers send messages and share files in a secure environment while also providing in depth analytics and ReadReports ensuring that the right people are seeing the right information at all times.