At Lua, we believe secure mobile communication can both streamline and improve the continuum of care that home healthcare organizations provide to their patients. Knowing that the patient comes first, Lua aims to help and support organizations in providing optimal care through the use of vital communication tools. By leveraging technology already in use in everyday life, Lua offers a solution that is safe, simple, and secure.
Here are 8 Lua features that help improve communication and care between Home Care organizations and their patients:
Mobile and Desktop Compatible Messaging and Calls
Homecare agencies employ a predominantly mobile workforce. Lua is available for both desktop and mobile devices, connecting providers in the field with admin at headquarters via group or individual messages and calls, while remaining HIPAA compliant and secure. A call can be initiated easily within the app, including from within a messaging conversation without dial-ins or passcodes.
Lua is HIPAA Compliant and Fully Encrypted
Lua has been audited and fulfills HIPAA safeguards requirements and is compliant as a Business Associate. Organization and patient data are protected at every level, at rest and in-transit, on both the device and the server, helping agencies avoid HIPAA violations and fines. Understanding that practical security is equally important, Lua provides optional measures like pin codes, remote swiping and message expiration. These features are all critical for protecting patient's information when their care is being coordinated and executed.
Broadcast Messages & Deep Search
Organization or group wide alerts can be sent in Lua which simplifies the process of company-wide reminders, closures and emergencies and keeps everyone in sync. With Deep Search, users can quickly find files or contact information they need. Given that everything is searchable, users can easily find any message sent about a specific appointment or patient.
Send External Messages
Lua lets homecare providers message individuals outside of their network such as other members of the care team, patients and their families - improving care coordination. External messaging has the same capabilities as regular internal messaging and is also HIPAA Compliant, which means all internal and external communication is secure. The Lua External Messaging feature expands the horizons of who you can instantly message, without worrying about compromising the integrity of any sensitive data.
Lua increases accountability by letting users know if sent messages have been read, helping eliminate time spent on follow ups. Confirmation buttons also ensure messages are acknowledged and confirm the execution of task or actions. Improved accountability helps to engage users more, and avoids time wasted on follow up calls and messages. Most home care workers work on the go, and having to follow up with contacts is time that could be better spent directly on patient care.
Groups and Organized Directory
Staff can easily access all of their co-workers, organized by departments, roles, and groups. Contact groups for specific treatment, regions or teams also keep all necessary parties in sync. Contacting specific people or patient groups is done in a simple and efficient manner, keeping everyone in the loop.
Photo, File and Audio Message Sharing and Storage.
Providers in the field can access the data they need instantly and store it securely on the Lua App. With Lua, employees don’t have to travel with physical files, reducing liability and HIPAA violations. Users can easily add any relevant file or photo to a conversation giving further context and information to all parties.
A dedicated admin panel can manage deployment, policies and users and remote swiping which means all data is safe in the event of a lost or stolen device. Admin can also restrict access and set expiry times on messages to increase security.
Some other noteworthy features include software and EMR integrations, added security features like remote wipe, built in support and responsive customer service that is ready to help every step of the way.