Nurses are vital members of the care team. Responsible for numerous duties, nurses are committed to providing superior care to patients, aiding in treatment and recovery, reducing the number of post-procedure complications and infections. These responsibilities include but are not limited to providing medical care and emotional support to patients, updating files and other administrative duties, relaying results and updates to doctors, and providing post-acute care. Oftentimes the required admin processes and communication inefficiencies take time away from direct interaction with patients.
Healthcare organizations are urgently seeking solutions to streamline processes and optimize the amount of time nurses are able to devote to patients. However, the means by which healthcare organizations attempt to do so must follow HIPAA regulations and guidelines. Unlike traditional text messaging, with secure mobile messaging medical professionals, nurses specifically, have the tools they need to enhance communication and care coordination, while remaining compliant.
Through Lua HIPAA compliant messaging, nurses are able to save time by improving communication, increasing the amount of time available to focus on the needs of their patients. Some key features Lua provides are read receipts and confirmations which solves the problem of paging and tracking down providers to follow up in person or through calls. For more time sensitive or complicated discussions, mobile messaging can easily escalate to a call with an individual or group within Lua, to help make faster vital care decisions.
Nursing departments are able to deliver quality care through communication and teamwork. Lua helps support this with features like compliant group chats, contact groups and departments, and contact status updates. These help to simplify shift changes and associated duties, making it easier for nurses and providers to communicate with the right person at the right time. Deep search also helps locate information and files that have either been exchanged in a message thread or stored in the attachments center. Nurses and caregivers are able to use Lua's features and tools that are tailored to improve healthcare communication processes and patient experiences.
At Lua we understand the vital role efficient communication plays in the daily lives of nurses and healthcare professionals. We hope that through our dedication to producing an easy to use and secure mobile messaging solution, we can provide healthcare professionals the tools and time they need to focus on their patients’ care and deliver positive outcomes and satisfaction.