The need to adhere to security regulations often makes it difficult for healthcare organizations to take advantage of the convenience and speed of technology and still remain HIPAA compliant. Harnessing the power of seamless communication is necessary to optimize workflows in healthcare environments, as improved workflows help organizations operate at their best and also help deliver better patient experiences.
Sharing more detailed and accountable data between colleagues and departments allows employees to be better informed and prepared. However, older and inefficient communication methods only allowed for one way communication. Providers can avoid playing phone tag, where time is wasted paging, leaving and listening to voicemails, as well as calling back. Texting has become the alternative for many providers, but using risky workarounds like patient initials or numbers hinder efficiency, and may open organizations to HIPAA violations or hacks. Responses can be received in much less time by eliminating these steps and workarounds through the use of dynamic and real-time secure messaging.
Through incorporating a HIPAA compliant messaging solution into clinical settings, one-to-one, group, and cross-departmental calls, messaging, and file sharing help to dramatically improve workflows. Employees are able to safely discuss PHI, while maintaining audit trails and avoid wrongful exposure. All members of a patient’s care team, from different departments or shifts, can be kept in the loop simplifying transitions with greater visibility into care plans. Organizations can also void avoid dangerous miscommunications that can lead to medical malpractice or scheduling errors that could lead to unnecessary readmissions and an increase in lost time.
Cross-platform applications allow employees and managers to communicate via desktop, tablet, or smartphone. Managers can quickly reach out to mobile providers and caregivers in the field to confirm schedules or determine staff availability for additional cases. Caregivers are also able to request and access patient information and make better-informed decisions in the field without delays. Employees can also communicate amongst one another to quickly and proactively resolve shift coverages or swaps and alert managers of these changes. Streamlining these types of communication drives better outcomes by keeping every member of the patient care team informed and connected, in real time.