Although still met with some resistance healthcare organizations are becoming increasingly more receptive to new technologies in the workplace. There are many benefits to incorporating new services and platforms, however, effective onboarding strategies should not be overlooked. Your organization isn't just introducing a new technology, it is also making big changes to the everyday processes of your staff and maybe even your patients/clients. Here are some guidelines for finding the right solution, introducing it, and evaluating the success of adoption.
Focus on the User’s Needs
Healthcare organizations need to fully understand how the end users will be affected, be it when adding a new software, mobile app, or any other form of technology. Take a good look at your organization and the possible new additions and determine their usability through gathering input from various departments and administrators. A product’s ease of use plays a big role in adoption, so be sure to gauge your staff’s knowledge and comfort with technology.
In any case, the more intuitive the product, and the more access users have to support and training materials, the greater the chance of a successful integration. When putting together your training materials, make sure explanations are clear and concise, running through various scenarios of daily use. Initially, it would be best to focus on the main features as to not overwhelm staff.
Establish Current Issues and Future Goals
Is the new technology being added in hopes to increase productivity, save time, or automate? Establishing the issues that need to be resolved and actionable goals/objectives will help in narrowing down your options and moving forward with the best product for your organization. For example, if the goal was to improve efficiency and streamline patient intake times through the use of a new communication platform, make sure that you're able to measure usage and compare the new process to the previous.
Setting goals will help to measure progress and develop a better understanding of the overall success of implementing a new tool later down the line. Knowing your goals also allows the decision-making team to develop a better strategy for proper onboarding and training, while keeping product features and capabilities in mind for future incorporation.
Introduce Management First
Administrators, IT and selected staff members have put the time in to find what they believe is the best solution for your team, and it is vital to follow through in getting all necessary personnel onboard too. Getting your management level team members on board is key to increasing the success of implementation. Once management is comfortable and able to fully utilize the product's features and experience the benefits, they can become your key supporters. It is then more likely to have management level push for the adoption for other team members and provide additional help and trainings to other staff.
Evaluate the Success of Adoption
Check in with your managers, and have your managers check in with their staff. Continue to communicate with users to understand how they are using the product, what seems to work and what doesn’t, and to gauge sentiment. Some softwares are also equipped with internal analytics, auditing and reporting features to help admins and management monitor usage KPI’s to accompany anecdotal data. Take the time to analyze all available data to determine whether or not the original problems or issues have improved or were resolved.
Choose a vendor that provides continued support to ensure success and to continually educate your team on product use. If overall, the new solution was well received, perhaps consider incorporating new features in trainings to get your money’s worth.
Throughout the entire process, be sure that the new technology does not hinder your client or patient’s experience. Any additions or changes should be made to streamline communication or administrative duties in order to provide medical professionals and staff what they need to focus on delivering better care and results to your patients.