Lua does much more than just allow users to send HIPAA compliant messages. We’re focused on providing healthcare organizations everything they need to effectively and securely communicate and collaborate with their entire organization or team. Here are some available features that help teams stay connected and get the message across faster.
One-way messages can be the best way to get an important announcement across to an entire organization. Broadcasts are helpful when sending urgent updates or company-wide news without having to message each user, one by one. Lua Broadcasts are available in the Broadcast tab and each individual broadcast shows the sender and the group the targeted broadcasts is intended for.
For complex organizations with different departments and teams all operating with their own goals and deadlines, Lua allows for customized lists to be created and managed by admins or users with broadcast permissions. This helps to ensure you reach the correct groups with critical and relevant information.
Healthcare organizations need access to all pertinent data and contacts in order to make decisions fast. With Lua’s powerful Deep Search tool users can find what they need without scrolling and switching through multiple conversations and screens. Users have the ability to quickly search through the app to find vital information that is necessary to provide quality care for patients or service to clients.
With Deep Search, users can search through Lua by simply typing a word, phrase or contact name in the search box to be instantly shown all relevant contacts and content from conversations, groups, and files they have access to.
Sometimes it’s just easier to say it than it is to type it out, especially while you’re on the move. From any one-on-one or group messaging conversation, users can quickly and easily record and share Voice Notes. Just like with any files or attachments shared via Lua, Voice Notes have read receipts, helping you see who heard your message and who hasn’t.
Some discussions are better had over the phone. Lua makes calling (over cellular or VOIP) to any co-worker or group, quick and simple; driving faster decisions and more productivity. Users can start calls directly from the directory screen or from message screens, making it easier to escalate any conversation from secure messaging to a call. VOIP can be used for one-on-one or conference calls, helping to save time versus circulating conference lines with logins and pass-codes.
VoIP users don't even need a phone number and can place calls in cellular dead zones (with WiFi). You can make unlimited calls from anywhere, including internationally, making Lua more cost-effective.
Telehealth Video Calling
Video calling is an essential tool for all healthcare professionals, making it seamless to move between a message and face-to-face live conversations. Lua’s mobile and desktop-compatible telehealth solution is simple for providers, patients, and administrators.
Whether you’re using it full-time or occasionally, video appointments help reduce no-shows, expand your caseload and allow you to work from anywhere. Telehealth can be easily used for trainings, curbside consults and in-home patient care - allowing you to provide better care.