There are many things to take into account when adding a new healthcare tech solution to your organization. Here are just a few basic, yet important questions to consider asking solution providers when choosing the right HIPAA compliant messaging tool for your healthcare team.
Is this solution HIPAA Compliant and Secure?
This is one of the When handling patient data, payment information and other confidential and sensitive data end to end encryption and HIPAA compliance are a must. Communicate with your IT professional to make sure you choose the correct solution that has all needed safeguards and meets all HIPAA, HITECH, and the final HIPAA Omnibus ruling compliance requirements.
Will you sign a Business Associate Agreement?
Healthcare organizations must remain HIPAA compliant and their tools, especially those used to share and transmit patient data, should comply with HIPAA standards as well. Under the HIPAA Omnibus Final Rule any service that that receives, maintains or transmits PHI on behalf of a Covered Entity is considered Business Associate even if the associate does not actually view the protected health information. Be Certain your solution is willing to sign a BAA for added security and compliance.
Will you provide Trainings for our team?
Some communication solutions are more intuitive than others, but it is always nice to have the opportunity to speak with someone to learn the in’s and out’s and get all your questions and concerns answered. Ask if initial and continued trainings are included with your purchase of the solution or if they are available at an additional cost.
What kind of Technical Support or Customer Success do you provide?
You’ll come to depend on your communication tool so when something goes wrong or you have an urgent question you want to know there’s someone available to provide help and answers, at all times. Does the solution include ongoing support or will your organization have to pay extra for the peace of mind?
Is the communication application scalable?
If your organization is growing, try to choose a solution that can grow with your team. Having to make a switch later down the line is far from convenient and can also cause your organization to spend more in the long run. A scalable solution can grow with your organization, saving you a headache.
Do you offer Reports and Audits?
It is a bit difficult to know whether or not your organization is making the most out of a solution or tool without solid metrics. Ask about self-serve reports so you can get some unbiased data on your teams' usage to help you identify any communication inefficiencies within your organization and analyze your investment.
What custom administrative controls or Custom Security options do you offer?
Your trusted administrators should have control over who can access and share specific pieces of data through your communication solution to keep data protected and to prevent HIPAA violations. Some key features to ask about are individual administrator permissions like the ability to remote wipe the application on a users device or revoke access, and controlling who can access, modify, or delete information from the solution. Beneficial security features include passcodes, expiring messages, and individual file sharing permissions.
What devices do you support?
If you’re trying to reduce overhead and operational costs, it’s often easier to have your employees use their own devices and simply download the application. If your team has a variety of mobile devices (android, windows, or iOS), be sure to have a list of compatible devices from the application provider.
Interested in seeing how Lua responds to these questions? View our answers.