Providing medical care comes with many obstacles, even in a traditional hospital setting. Providing these services outside of a central location can only cause those complications to increase. Home health professionals are on the go, aiding patients in their homes, where quick and safe communication and the correct medical information is vital. Lua’s HIPAA compliant messaging app is able to provide a quick and easy to use communication solution for the home healthcare industry.
Quick and Accountable
Instant mobile communication helps coordinators at headquarters notify providers in the field of their next move, schedule changes, urgent visits, etc. Mobile messaging apps with read receipts increase accountability - cutting out the follow up work of making sure the recipient knows the change of course or cancellation. The same goes for agency-wide alerts like emergencies or closures. Lua’s Broadcasts allow for broad communication within the entire network or users or specific groups that are conveniently set up for your organization, be it by departments, specific teams, or even service regions.
Close the Communication Gap
Lack of communication between healthcare providers can be detrimental to the health and well-being of patients. Lua helps your home healthcare organization close the gaps in treatment and communication by providing a way to instantly share patient updates to all related care providers, inside and outside of the home care agency, so that everyone is on the same page.
Traveling with physical files or without files at all can be a big speed bump in providing effective medical aid. Providers out on the field can quickly request EMR information and test results from headquarters via compliant messaging or VoIP calling. Lua also securely stores rich files, photos and documents for easy reference in its attachment center. Health providers can feel reassured they have access to all the medical history they need in order to provide the best care.
Reach the Whole Patient Care Team
Lua’s external messaging allows home health care providers to consult with other medical professionals outside of their Lua network on information and treatments through secure and HIPAA compliant messages. When treating a patient in their own home it’s helpful to have a compliant way to contact primary physicians and specialists, in order to provide a patient with the best immediate treatment possible, especially in the case of an urgent health matter.
Peace of Mind
On a more personal note, external messages can allow home care providers to securely message caregivers and family regarding their loved one’s status, allowing everyone to be in the loop. Family members will experience a greater level of comfort and trust with their loved one's home health provider through convenient updates and communication. The same features are also available in external messages as in regular Lua messages, so senders will also know if their messages have been received through read receipts, while remaining compliant.
Reach out to learn more about how Lua healthcare messaging can work together with your home care organization to improve productivity and the quality of care.