Due to the convenience and speed of texting, it’s safe to assume that healthcare professionals are texting for work, and often violating HIPAA as a result. So what can organizations do about it? Empower providers and administrators with a communication tool that streamlines care coordination by allowing them to securely share and discuss ePHI. HIPAA compliant texting apps are replacing pagers and SMS texting, and providing greater security and convenience. Healthcare organizations need to find the option that will better enable them to communicate and provide optimal care.
Anxiety over choosing the right option is a barrier stopping many from making this natural and necessary shift to secure healthcare messaging, but it does not have to be difficult. Here are 6 core questions to consider when evaluating mobile messaging solutions for your organization:
Is the solution built with the healthcare workflow in mind?
For healthcare organizations it is critical that employees do not text ePHI using consumer applications. The right solution needs to support the workflow of employees and protect that workflow with proper security features and management. Secure messaging apps and platforms must be able to integrate with other softwares and EMRs so as to accurately keep track of patient information, care coordination and enable secure file-sharing. This is crucial in order for them to positively drive the healthcare workflow.
Does the solution hold users accountable?
It’s vital for medical professionals to see confirmation that their messages and files are read instead of spending valuable time following up. A HIPAA messaging app needs to be effective in improving efficiency. Features such as read receipts improve accountability and as a result, reliability.
Is the solution not only secure, but HIPAA compliant?
Mobile messaging must be fully encrypted with the highest security standards in order to protect your data and your organization. As a healthcare organization it must also be HIPAA compliant to ensure protection against potential HIPAA Violations. The OCR are becoming increasingly determined in their efforts to penalise HIPAA breaches. Failure to comply fully with HIPAA regulations can result in an organization receiving fines or possible criminal charges.
Does it offer comprehensive Business Associate Agreements (BAAs)?
All U.S. based healthcare Covered Entities (CE), such as providers, insurance plans and clearinghouses, are required by law to obtain a signed BAA from any Business Associate (BA) that receives, maintains or transmits PHI on their behalf. Any provider that you choose should sign these HIPAA BAAs to ensure compliance.
Does it have a medical and administrative staff directory?
In healthcare environments, roles and departments are especially important. A streamlined solution should include a directory that arranges your entire organization into departments and roles. This ensures that the right person or group is getting the critical information they need to best serve their patients instantly and with ease.
Can an entire medical organization be quickly and easily on-boarded?
A simple and fast deployment is necessary so as not to negatively impact team productivity. This deployment is dependent upon an intuitive and easy to use platform that fits naturally into the workflow of employees. Another important factor to consider is scalability and whether the product is sustainable and can grow with your organization over time. It needs to be capable of functioning under an expanding workload and maintain the same level of efficiency and productivity.
Lua’s got you covered with all of the above, and more, including individual and group calling, external messaging and built-in support. Visit our website to learn more about all of Lua’s features and see why our clients trust Lua to help streamline workflows and improve care.