Managing Internal Healthcare Communication

The evaluation of employee and staff workflows is a crucial part of maintaining high performance standards within any industry. But for healthcare organizations, this is proving slightly more difficult to measure. New mobile communication services give rise to new categories of inter-departmental workflows such as messaging apps, advanced EHR systems and cloud-based solutions. 

Hospital and clinical staff now have the capacity to transfer files and sensitive patient information to other departments across HIPAA-compliant mobile and desktop platforms.


While this technology lends itself to an enhanced, inter-departmental workflow, it faces challenges in the area of staff accountability. Not unexpectedly, security is consistently named a priority in healthcare, particularly now that cyber-attackers are targeting medical facilities. But it's important to remember that security and accountability are not mutually exclusive. 

How does an organization keep track of its employees' conversations and the various health records being passed around? 
The answer can be found in the analytics. Reporting software--provided by a mobile communication vendor's service--improves patient care at the point of caregiver treatment. By using data analytics features, hospitals and healthcare facilities can monitor the flow of information that passes between departments, the files they share, and the response rates between active users. 

For a hospital administrator, this means a more efficient and accurate measure of the time-spent on patient files through real-time communication between physicians. Seeing the types and number of messages sent and received between departments, networks or facilities will avoid lags in communication or technical mishaps such as lost files. 

As an added note, it's important to remember that any internal communication solution a healthcare organization chooses should be HIPAA-compliant to avoid the OCR knocking at your door.