The healthcare industry has always been a leader in adopting new technologies to help improve hospital efficiency and patient care. With a lot to handle during their daily operations, medical organizations across the country have welcomed enterprise messaging as an additional tool to help generate a more cohesive workplace environment.
Why is this change happening? Because texting is the most popular way to connect with others in our personal lives, so messaging is the most natural transition to communicate in the workplace. For healthcare organizations though simple messaging is not enough. Healthcare professionals must remain compliant with HIPAA regulations if they want to talk about patients or their records. It might seem harmless enough to just send a text, but any physician or office that gets caught violating HIPAA gets slammed with huge fines. To add some numbers to this conversation, we are talking up to $50,000 per incidence of a HIPAA violation.
If texting is so risky to the patient and the practice you might be wondering why healthcare professionals don’t just stick to their pagers: that is because there is more advanced, encrypted, HIPAA compliant texting available for medical staff in all different kinds of positions. Enter Lua. With all the different technologies out there, it can be esoteric to really connect the needs, technological opportunities, and actual execution of a new technology deployment within a healthcare organization. But by choosing easy to use, intuitive platforms to connect your staff these changes will happen quickly and naturally with incredibly high ROI.
Check out the following real-world examples of how enterprise messaging can improve a medical facility's internal communications. It will help the workflow of all medical staff such as:
A hospitalist that needs to quickly share ePHI:
“I need to see this patient’s EKG. I’m heading over, send me their file so I can get caught up on the way.”
Real-time messaging and alert updates provide the medical community with the ability to take immediate action with their patients. Lua's secure file-sharing supports a host of file types and formats to make communication easier and knowledge sharing more transparent. As the Internet of Things continues to expand electronic protected health information (ePHI) is being shared people to people, people to devices, and devices to other devices. Throughout this interconnected network of information sharing those working with ePHI must depend on communications that, like Lua, are encrypted in transit and at rest so end users can safely (and HIPAA compliantly) communicate in real time.
An ER doctor or nurse with an urgent update:
“We need all hands on deck in the ER we have multiple injured from a car crash”
Respond to emergencies by updating your colleagues on patient admittance as soon as they arrive, with images of the affected area and on-the-spot medical advice. Lua saves medical staff the headache of waiting for a page to go through and for the recipient to arrive on location. Emergency room staff in particular face a unique challenge: each one of their patients is a surprise. Surprises in their nature depend on quick thinking and rapid collaboration in their resolution. With access to enterprise mobile messaging at their fingertips doctors and nurses alike will be able to problem solve in real time to protect the lives of their patients.
A nurse that needs insight from a doctor
“Which admitting doctor is on-call right now?”
With an organization-wide directory any staff member can quickly reach his or her co-workers for updates, inquiries, and discussion. In hospital settings this transparency is incredibly important because it directly results in saved time and improved patient experiences: nurses and doctors can solve problems in real time from opposite sides of the hospital. Taking this transparency a step further, with Lua's optional do not disturb (DND) mode the issue of "presence" within a medical setting is no longer an issue: staff are either always available or clearly unavailable. The benefit is that even in DND mode physicians will still receive messages, so that when they are back on duty they can catch up on conversations they might have missed without any obstacles to their workflow.
A home health nurse that needs connection from the field:
"I'm with Mr. Smith in Greenwich. Can someone send me a file with his prescription history? He is confused about a certain medication"
Home healthcare nurses have a lot resting on their ability to do their jobs well and efficiently, namely the lives of their patients. Their workflow however has an extra barrier to entry: they must remain HIPAA compliant at all times while being miles away from any other doctors, nurses, or medical staff. The nature of their job is to serve patients remotely, so by empowering them with real time, secure communication at their fingertips they have much more agile access to medical knowledge sharing and patient advice.
A hospital department that depends on proper resource allocation:
“We need more sheets in radiology ASAP”
Connect more than just your doctors and department heads. With secure mobile messaging an entire medical organization can communicate collectively, ensuring a more efficiently run and well-versed staff. Messaging does not just serve to improve the nurse-doctor cycle of communication, there are so many other hospital staff that can benefit from this streamlined workflow. Imagine a medical setting that, like most, depends on rapid communication between doctors, nurses, billing departments, human resources, and more. With the ability to communicate within one department but also collectively with all of the others in real time, all of the individuals that affect the patient experience journey will work smarter together. More efficient operations means saving lives and money.
Do you want to learn more about how Lua's HIPAA compliant mobile messaging can revolutionize your healthcare organization? Check out our website for more information on secure mobile messaging.