According to the CDC, 86% of healthcare costs in the U.S. are related to those living with mental health and chronic medical conditions. For these individuals, medication management and adherence is a major component of care plans.
In the United States, 20% of prescriptions are not filled. Of those prescriptions filled, only half are taken at the correct time and duration, dosage, or frequency (NY Times). This lack of consistency and adherence with medication therapies often results in negative health outcomes for patients. Medication non-adherence results in nearly 125,000 deaths and $290 billion medical costs annually, as reported in a study published in the Journal of the American Board of Family Medicine.
Some common tips given to patients to improve medication adherence include establishing a routine during the best time of day for consistency. But along with these tips providers are making an additional effort to increase engagement with patients in hopes of increasing medication adherence and improving the patient care experience. Engaged patients are more likely to take positive steps towards their health. They are also more likely to be more mindful of their health, maintain their treatment plans and medications, and ask their providers questions regarding their conditions and their care.
Increasing Patient Engagement with Compliant Communication
In cases of chronic conditions, providers are turning to new technologies to connect with patients. Healthcare organizations and providers may use patient portals or make the effort to call their patients to remind them to take their medications and to check in. However, patient portals often require computer access or time consuming on-boarding processes. Messages may also go unsee when using these softwares.
HIPAA compliant mobile messaging is a convenient and easy-to-use alternative for secure patient-facing communication around medication management and care for chronic conditions. Healthcare providers can use Lua's External Messaging, Telehealth, or Family Care Networks to instantly contact patients directly.
External messaging allows providers to initiate secure and HIPAA compliant messaging conversations with patients at their convenience, without the need for additional software logins. Providers can easily use External Messaging to send medication reminders or quickly check in with patients to monitor medication administration or side effects. Engaging with patients in real-time through compliant messaging conversations helps providers support their patients in creating better habits and medication schedules.
Lua’s Telehealth video chat feature enables patients and providers to speak face-to-face from any location. Visual, real-time communication can be especially useful when discussing medication therapies with patients, and instructions on how to take new medications. Lua Telehealth is available in Family Care Networks and as External Telehealth and ensures HIPAA compliance, unlike many consumer video chat applications.
Patients often have a team of providers that may include home health caregivers or a family caregiver responsible for basic care, assistance with medications, scheduling appointments, etc . Family Care Networks extend all Lua features to patients and families, within their own specific networks. Patients, their families, caregivers and providers to constantly communicate through their own Lua accounts, set up with customer permissions, established by the provider. Patients, their families, caregivers and providers are able to to initiate messaging, calling, or telehealth communications with one another, for enhanced care coordination and patient monitoring.