In the hospitality industry there are many moving, interdependent parts. Across sprawling hotel properties there are hundreds- and sometimes thousands- of individuals working hard to improve the experience of their guests. From management, to housekeeping, to concierge desks, hotel employees demand rapid communication between departments and the Hyatt Regency Chicago is one of the first to attack disjointed hospitality communication problems head on.
Lua is thrilled to announce that Hyatt Regency Chicago, which happens to be Hyatt’s largest and most intricate property, has deployed Lua to streamline internal communication and bid an enjoyable farewell to fragmented legacy means of communication such as push-to-talk, email and radio. With the ability to instantly contact targeted individuals, entire departments, or even the entire staff, the hotel employees have already seen the large impact that secure mobile messaging can have on their productivity and their work culture.
“Strengthening the relationship between the Front Office and the Housekeeping Department has been our biggest success story as they are able to communicate on the spot regarding their needs of bed types, arrival times or last minute changes that affect numerous individuals,” stated Justin Vining, Assistant Director of Rooms at Hyatt. “Lua has been critical in streamlining our communication efforts.”
Although hotels are praised for their comfortable accommodations and attentive staff, there is another aspect of hotel operations that requires perhaps the most efficient communication of all: hosting events. Hyatt Regency Chicago knows this all too well: with over 228,000 square feet of event space in downtown Chicago, the hotel is often chosen as the location for large conferences, business meetings, and weddings.
Events create an even bigger communication demand: not only do the hotel employees have to communicate with each other, they also need to be able to quickly interact and problem solve with the company or individuals who have chosen to host their event with Hyatt. With Lua, Hyatt can now communicate with the external event planners better than anyone else; it makes planning smoother, more personable, and more productive. By communicating quickly and securely, details are rarely missed, and events are less stressful for everyone involved.
Here at Lua, we are happy to see how beneficial Lua has been to the staff, and to the guest experience, at Hyatt Regency Chicago. As Ryan Snell, our Vice President of Sales adds, “Using Lua has directly impacted Hyatt’s ability to provide better customer service. This is yet another example of Lua’s ability to provide competitive advantage for our customers by enabling them to harness the true power of mobile at the point where operations and revenue intersect.”
Read the full press release here.