Hospice care is some of the most difficult and demanding care to execute and coordinate. This type of care has a special focus on the dignity and comfort of the patient during this transitionary period. Patients are often being looked after by a team of different caregivers and health care providers including physicians, nurses, aides, therapists, and family members. More often than not, it is 24 hour care that the patient requires. This fact alone highlights how critical it is that the different elements of the patient's care are synergised between all authorized healthcare providers.
Coordinating Hospice Care
The modern hospice is not typically located in one hospital or institution, rather it is a team of workers oftentimes providing care in the patient’s own home. The dispersed work environment of each individual care provider means they are on the move more often than not, travelling between different residencies, working and communicating in transit. Care providers must be able to easily communicate and coordinate with one another. In order to provide optimal care, providers must be able to send and receive PHI instantaneously to both improve treatment, alleviate pain and provide comfort, and reduce the risk of medical errors. Clinically relevant medical information is imperative in the provision of care.
Staying HIPAA Compliant
While SMS messaging is certainly one of the easiest ways for healthcare workers to communicate, particularly for those working on the go, it is not HIPAA compliant and does not keep information secure. This is why a secure messaging solution like Lua can have immense benefits for healthcare workers providing palliative or hospice care. It allows healthcare workers to follow HIPAA guidelines while still meeting their own working needs. Features such as group messaging are incredibly useful for keeping all members of a care team updated and unified in real time, in order to provide better patient care. Lua’s features ensure accountability and let users know that all desired recipients have received and read messages, saving time by eliminating the need for follow up messages and calls. A secure, efficient messaging solution improves the workflow of hospice care and improves the continuum of care.
External Messaging and Expanding the Network
The provision of palliative or hospice care is a very sensitive situation, with the primary objective of improving the quality of life for both the patient and the family during a transitionary period. A sense of peace and calm preparedness can help support them. A system like Lua can offer a communication platform for all parties involved. Lua’s External messaging feature offers a functionality that allow Lua users to send secure messages to people outside their Lua network, ensuring those who aren’t using Lua directly can still receive PHI and updates in a timely and HIPAA compliant manner. This means a patient’s full medical team and family members can be kept updated, a particularly important element in this type of care.
Lua HIPAA compliant messaging can help your mobile care team enhance clinical decision-making, improve service delivery, and increase patient comfort and satisfaction by giving them the best quality of care and support at this important time. To learn more visit us here, or request a trial for your team.