Introducing any new technology into an organizations can increase productivity and efficiency levels, leading to better outcomes and an improved workflow. Such is the case for secure mobile messaging in the health and home care industries. However getting every employee on board can prove challenging when adopting a new technology like mobile messaging. There are a number of practices and guidelines organizations should follow in order to ensure successful adoption of a secure mobile messaging system.
1. Choose Wisely and Set Clear Adoption Goals
Choosing the correct secure mobile messaging app solution is vital in ensuring successful adoption. It must have all the minimum requirements to ensure that isn't necessarily trying to change how people work but rather supports them and improves the workflow. Employee benefits need to be kept in mind. Organizations need to lay out in advance what successful adoption looks for them, leaving clear benchmarks for success in the future. Organizations need to set realistic yet ambitious goals.
2. Manage The Process
Employees and healthcare workers should be included in conversation from the starting point so as they can understand the benefit adopting this new technology will have for them by looking at appropriate secure messaging uses. The adoption goals laid out must be followed and the process actively managed. Roll out will depend on your specific organization but training and onboarding should always be offered to employees to achieve successful use and adoption. Keeping healthcare workers involved in the process can help mitigate any fear employees may have about welcoming a new form of communication. Leaders should encourage employees to offer feedback and learn from that.
Organizations want their messaging tool to integrate with other softwares or systems in place. In the case of home care, secure messaging apps and platforms must be able to integrate with care coordination teams and the type of information they are dealing with in order to keep track of patient information and enable secure file-sharing. This element is necessary for employees to truly benefit from the change and positively drive the healthcare workflow.
4. Stay Positive and Communicate Success
Adopting a new technology is not always simple, especially when it involves naysayers or those who are not naturally tech-savvy, but organizations should remain positive and focused on how a secure messaging solution can be leveraged, and that its adoption will only benefit home/health care providers and their patients. Keeping their initial adoption goals in mind, organizations should remember to celebrate when targets are reached and to thank employees for their cooperation in the changeover.