Calls are no longer considered the norm as texting is now the preferred mode of communication for the younger generation. Nearly all communication and daily tasks are managed through their smart devices, making them more comfortable with the convenience of text messages. Counselors and therapists continue to embrace texting as a way to enable communication with child and adolescent patients.
Although it is not the most traditional form of therapy, teenagers are more accustomed to text messaging. Therapists understand the need to become more accepting of this channel of communication in order to provide better care to their patients. Whether confirming an appointment, checking in, or engaging in brief conversations, more mental and behavioral health providers are adopting text messaging protocols and approaches to foster better relationships with their patients.
Providers are required to take the necessary safeguards to keep communication HIPAA compliant and to keep their patient’s data safe. Most are using encrypted phones, saving contacts with patient identification numbers or by their initials in order to remain compliant and avoid HIPAA violations. Although these are not the safest nor the most convenient options, it is understood that patient data must be secured.
Lua provides mental health professionals an alternative and more secure option for messaging from their own devices. Behavioral and mental health professionals utilize Lua to directly message patients or their families and guardians, while remaining HIPAA compliant. Through secure patient-facing messaging providers are able to schedule and coordinate treatment and sessions with their patients in place of using emails, calls, or patient portals. Providers also use Lua to check in on adolescent patients and develop a rapport in a more familiar environment, so as to improve overall communication for more effective in-person meetings.
With Lua, organizations are also able to take advantage of the speed and efficiency of HIPAA-compliant mobile messaging for operational and clinical communication. Lua enables mental health professionals to keep internal communication secure and share patient data in real-time. Features like mobile messaging, calling, and file sharing help improve both care coordination and communication. Providers are able to safely request, share, and access all the data they need to collaborate and provide optimal care to their patients.
Learn more about how Lua’s features can help improve internal communication and relationships with patients, for better patient experiences.