Communication gaps in healthcare can be detrimental to patient care and organizational efficiency. Effective communication is especially necessary within home healthcare organizations. Disconnect between providers can lead to ineffective care, malpractice and dissatisfaction for both patients and employees, which may all lead to a decrease in profitability.
Patients receiving care in their homes have high expectations of their caregivers. Patient and their families are more mindful of the quality of care they receive and the options available when selecting post-acute care and long-term homecare providers. When facing unsatisfactory care services, caused by a lack of organization, patients are able to find alternative care providers with more ease than before.
Specific examples of experiences that lead to a decrease in satisfaction are scheduling inconsistencies and when a patient is handed off to new caregivers multiple times. These issues, as well as high staff turnover rates, are often due to poor communication. Staff members are then left stressed and overworked, serving more patients, limiting the amount of time dedicated to each patient. Lack of internal communication can also lead to caregivers being unprepared or providing incorrect care to patients among many other negative outcomes.
Organizations are attempting to address these issues in order improve client/patient care, increase client/patient and staff retention revenue. Homecare providers are implementing more innovative and robust communication solutions as many of their current tools or policies are either outdated, cumbersome, or lacking HIPAA compliance.
HIPAA compliant messaging provides an easy to use solution. Through fast deployment, organizations are able to start communicating better sooner, allowing quicker and more noticeable improvements in communication and care coordination. Secure messaging allows dispatch and care providers to securely share patient data, while keeping all team members accountable through read receipts. With messaging, the entire homecare agency is able to stay in sync, making sure nothing falls through the cracks.
Improved communication leads to more streamlined care processes and coordination. With more information and more dependable communication, caregivers have a greater sense of support, allowing for higher staff morale and overall organizational efficiency. Patients are able to benefit from more dedicated and informed caregivers, and higher quality and more consistent care.