Keeping employees in the loop can be challenging, especially in fast paced behavioral health settings where several providers are often involved in a single patient’s care. Quick communication and file sharing with added accountability are essential for improving workflow and ensuring that all members of the team are on the same page. The robust sharing of data can help properly inform staff of a patient's condition as well as save time otherwise spent searching for files and documents.
When it comes to behavioral health, there is often a team of highly skilled professionals from different specialties creating and tailoring a treatment plan for a patient as needed. Having the ability to share session notes, medical reports, and test results, or onboarding documentation for treatment can greatly improve communication between providers, allowing them to deliver the highest level of care to their patients. Since protected health information is especially sensitive it should only be discussed and shared over a secure and HIPAA compliant network such as Lua.
Giving providers the tools and data they need to quickly gain access to the proper information, they are able to make faster and informed decisions and deliver better patient care. Lua users are able to share files within one-on-one and group conversations, allowing them to be easily accessed in relevant conversations instead of getting lost in cumbersome email threads. Just like with messages and broadcast, organizations can also share files within their entire Lua network, which is useful for company policy updates. All shared files are accompanied by accountability features like read receipts to ensure that all employees have received and viewed the shared file.
Lua allows for the sharing of a wide variety of documents so that organizations aren’t restricted or limited by one file type. Users can share excel, word, PDF documents, images, and videos and also bring in files from popular third party services such as Dropbox through integrations. Mobile care providers and administrators are able to share documents like timesheets, employee schedules or shift change and coverage information, and provider notes. All file types are shared and stored in a secure and encrypted HIPAA compliant network and can be accessed in the attachments tabs. Lua’s deep search function also helps users quickly locate files through typing the filename in the search bar and providing all relevant results.
Knowing that all employees have received and read the message is extremely important as it allows managers to keep track of who is on board and take steps to effectively reach someone if they haven’t yet seen the message. This can improve workflow and reduce scheduling errors or miscommunications within the workplace. Documents in regards to new hires can also be sent quickly so as to speed up the hiring process.
Saving time can be critical in the safety of a patient and on a more general level, can help deliver quality care to patients. By enabling secure file sharing and reducing the amount of time it takes to share these vital documents, an organization can increase efficiency helping to increase employee and patient satisfaction. Lua works to provide an effective and secure way for institutions to accomplish these goals while staying HIPAA compliant.