Mobile messaging tools in hospitals and clinics are beneficial for two reasons: (1) improved hospital efficiency and (2) better patient care. But the industry shouldn't forget about the effects this mobile technology has on the relationships that exist within a health organization--be it patient-to-doctor or doctor-to-doctor.
Tools like secure healthcare messaging facilitate a culture of interoperability among hospitals and clinics. The ultimate result: improved patient care. With the ability to pass along test results and medical records, on-call staff can compile the necessary data to generate a complete file on an individual--right from their messenger.
Real-time updates from radiology, file-transfers from the orthopedics unit and voice messages to the surgery staff ensures the physician has all he or she needs before the patient is wheeled through the door.
But the benefits aren't reaped from the patient's side alone. Having a secure healthcare messaging tool encourages the human aspect of professional relationship-building among physicians. With the ability to text with another department across a safe platform, doctors, clinicians and patients can rest assured that their conversations (held on their own personal devices) are secure and industry-compliant.
At the end of the day, healthcare messaging saves time. With higher levels of engagement from the back-end, doctors and clinicians engage in more meaningful conversations with their patients. Discussions should focus on symptoms or behavioral patterns, and should avoid the redundant conversation on a patient's medical history--which was more than detailed in the paperwork he or she was asked to fill out at the front desk.
On a Personal Level...
High-stress and emotionally-challenging work such as surgery or pediatric care can generate a sufficient amount of strain on healthcare workers. To these physicians, mobile messaging means more than just a professional communication tool, it provides a friendly outlet for grief and support...a very small but very important aspect of the healthcare profession.