Lua keeps internal communications secure and compliant, but oftentimes healthcare professionals need to collaborate with colleagues and caregivers outside of their network. Unfortunately, when contacting individuals outside of your organization it may be difficult to ensure the security or compliance of the communication method used. But with features like Lua’s External Messaging your organization can message with individuals outside of your network without a worry.
We’ve extended external communication capabilities with External Telehealth Video Chat. Unlike the risks taken with traditional texting or consumer video calling applications like FaceTime, external messaging and video chat allow Lua users to communicate with non-Lua users without compromising on security or HIPAA compliance. Video calling helps Lua users expand their network and collaborate face-to face, in real-time.
With external video calling Lua users are able to initiate video calls at any time. Video calls can be used as a collaboration tool when communicating with colleagues or specialists outside of your network and organization. Providers are able to initiate video calls with patients to discuss urgent health concerns, remotely monitor a patient, or for scheduled or ad-hoc video consultations. Along with time saving, costs are also reduced for both overhead expenses and travel. Providers can even use HIPAA video calling to assess health concerns to reduce emergency room visits and related expenses.
Lua's external video chat does not require the external user to purchase or download any additional softwares. Lua users simply need to send them external user an invitation which will allow them to use their desktop browser to participate in the video call.
To learn more download the External Telehealth Video Chat overview. Current Luans can contact Customer Success to learn more about this feature and how it may be implemented for your Lua networks.