HIPAA compliant communication tools continue to gain more traction as technology helps unlock new opportunities for innovation in different areas of healthcare. More and more group medical practices and mobile care teams are utilizing these solutions for internal operations and new service offerings for patients.
Protecting Against Security Threats
The Healthcare industry continues to be a large target for threats from cyber criminals including hackings, phishing and ransomware attacks. Although the lack of security with text messaging is widely known, oftentimes when data is urgently needed, convenience and speed trump security at the expense of both the patient and the organization. In 2017, data of over 3 million patients was compromised from a variety of healthcare organizations.
Many organizations find the implementation of a secure messaging aids in preventing HIPAA violations from the misuse or non-secure sharing of data. More organizations are taking necessary steps towards innovation and welcoming tech advances that offer protection against these threats without hindering efficiency. These solutions provide quick and simple to use communication to employees handling PHI and collaborating around patient care.
An Affordable and Profitable Healthcare Solution
Economic conditions, especially in the United States, are calling for affordable solutions for patients and providers. The 2017 Telehealth Index: 2017 Consumer Survey conducted by Harris Poll found that 67% of individuals polled delayed seeking treatment and of the 67%, 23% have done so due to the expense of seeking care.
Developments such as HIPAA compliant messaging and Telehealth video solutions help organizations streamline processes, offering more affordable care to patients in need. Utilizing these tools for follow-up's and chronic health condition management helps to reduce overhead expenses for both providers and patients. Minor medical issues can easily be addressed remotely allowing for reduced no-shows and waiting room congestion as well as savings in transportation or time off work for patients.
HIPAA compliant mobile communication has countless use cases for both internal and external collaboration, ensuring that any sharing of patient protected health information is secure and meets the HIPAA security and privacy requirements. Rather than implementing multiple, costly communication solutions for different departments within an organization, from IT to specialty healthcare providers, a HIPAA messaging solution can be utilized by all employees for added security and simplification. Providers are able to better communicate more clearly and thoroughly around patient data allowing for faster care decision making and streamlined processes around day to day patient care for time-saving. Faster decisions promote increases in productivity for faster and more informed patient care, allowing for larger caseloads.
Improving Access to Care
In the United States, rural communities contain nearly 20% of the population, unfortunately, less than 10% of physicians practice in these areas. The 2017 Telehealth Index: 2017 Consumer Survey estimated 50 million U.S. consumers would be open to switching primary care providers if they were given access to video visits, an increase of 33 million over the past two years. Telehealth Video Calling has been considered a possible solution offering patients a new and secure avenue to healthcare for residents in these areas.
Mental health and substance use disorder treatment industries are two larger and more recent adopters of new telehealth technology as they continue to find new ways to address the ongoing opioid crisis in the US. With providers in rural areas often dozens of miles away and difficult to reach through public transportation, the ability to message or conduct video appointments with patients can help manage health conditions at a significantly lower expense to both the patient and providers.
Another healthcare industry that has more recently benefited from telehealth is home care/senior care. According to the consumer survey, 79 percent of family caregivers for an ill/aging parent or relative would find video visits helpful for caring for their parent or relative. Video appointments or visits would help to simplify care coordination and allow caregivers to be more involved in the care of their elderly relatives. Quick and real-time video and messaging communication and the availability to around the clock access to care helps provide peace of mind, especially for patients with dynamic and/or aggressive medical conditions.
Lua Family Care Networks feature is one example of innovation in communication for patients with limited access to care or physical barriers such as transportation. These networks can including a patient, their family members, and their team of healthcare professionals provides additional and unique value to patients