New technology can help solve some major concerns within the healthcare industry. But when organizations are considering incorporating new healthcare communication technology they must identify which technologies will deliver the greatest positive and sustainable change and determine how it will impact their client or patient experience and their bottom line.
Utilizing technology to foster better collaboration, can lead to improvements in care quality and experiences for patients and employees. Telehealth video services can be used by patients to increase access to medical services, or solely for internal provider communications. After vetting the various video calling solutions and identifying which will best achieve your organization’s goals, time must be taken to create your implementation strategy. Strategies for adding new software need to be thoroughly thought out and implemented in waves, considered to be a more cautious approach.
Put together your Project Leadership Team
Leadership support will help the entirety of your organization gain a better understanding of the importance of incorporating this new tool. Work your way through your organization, from upper leadership to management and staff. Put together a team to oversee the beginning stages of telehealth implementation including members of IT, Management, Finance, and Providers. Include a user that is on the field as well. Their insight is pivotal to understanding the issues that you are hoping telehealth will solve for your organization and your employees’ sentiment towards the new tool.
Prepare all needed Components when using Telehealth
Telehealth video sessions can be utilized by remote providers and caregivers in the field to communicate in real-time with specialists or colleagues at headquarters. One-on-one or group video conferences allow for faster collaboration around patients and can especially aid in preventative care. Organizations must determine the ideal use cases and educate field teams on the relevant applications so as to ensure the proper use, as well as maintaining the consistency of workflows for each department. To maintain the security of patients and the organization, processes need to be established for proper protocols and the recording necessary patient data through documentation.
Using Telehealth with Patients
Your leadership team will need to work together to determine the approved clinical uses for telehealth with patients and the processes through which it will be incorporated. Below are some points to consider when deciding whether or not to use telehealth services for direct or assisted patient facing video communication or video appointments with patients.
The following must be determined by your organization:
- Which Providers in the field and at headquarters will be communicating through Telehealth, with and without patients.
- Which patients are ideal users for telehealth, with and without the assistance of a field provider. Patient consent should also be obtained through documentation.
- When developing the care protocol for providers using telehealth, standardize documentation and processes through outlining instructions during an appointment or in-person visit. Develop a schedule for video appointments to ensure provider availability and that patients with priority or in urgent need are given the required attention.
Analyzing Success: Setting Goals and Determining KPI’s
With the incorporation of any new tool, setting goals and milestones is vital. Reviews and reporting on goals should be performed on a monthly basis, every 30/60/90 days. At this time leadership should work together to determine whether or not your telehealth project goals are being reached, need to be revised or are still relevant to the project. Processes should also be reviewed to ensure the new tool, in this case, video calling is adding to the value of services for patients, and aiding in efficiency for the organization and patients.